Terms & Conditions
Effective Date: August 2025
We want you to know exactly how we work so there are no surprises. These terms set out what you can expect from us — and what we expect from you. There is further information on this available on your estimate that is sent at time of quoting.
1. Quotes
- All quotes are valid for 30 days from the date issued.
- Changes to materials or specifications may affect the price.
2. Booking & Deposits
- A 50% deposit is required to secure your booking and before we can template.
- Deposits are non-refundable, except in exceptional circumstances at our discretion.
- The balance is due upon completion of installation.
3. Templating & Installation
- Templating is booked once your deposit is received.
- Please ensure kitchen units, sinks, and appliances are in place before templating.
- Installation dates are given in good faith but may change due to supplier delays, weather, or unforeseen circumstances — we’ll always keep you informed.
4. Warranty
- Worktop materials are covered by the manufacturer’s warranty, which you must register directly with them.
- We provide a 12-month installation workmanship warranty for fitting defects.
- This does not cover normal wear and tear, accidental damage, or misuse.
5. Natural Stone & Quartz
- Every slab is unique. Variations in colour, pattern, and veining are natural characteristics, not defects.
6. Payments
- Final payment is due on the day installation is completed.
- Late payments may incur interest at the statutory rate.
7. Legal
- These terms are governed by the laws of England and Wales.
- Any disputes will be handled by the courts of England and Wales.